To ensure we are able to provide efficient service, please provide your policy number, identification number, contact details, and the relevant details about the complaint. The Complaints Officer will acknowledge receipt of the complaint and provide you with a reference number. This will be followed by an internal investigation. Once the investigation has been completed, you will be contacted with the findings.
We aim to resolve all complaints within 7 working days. However, if more time is required to consider all relevant facts, we will provide you with an update on the investigation in 10 working days.
If you are not satisfied with the outcome of the investigation, you may lodge a formal complaint with Namfisa’s Consumer Complaints Department on their website.
We will get back to you as soon as possible.
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The Hollard Namibia Values and Purpose guide everything we do. We do not tolerate unethical, fraudulent or criminal behaviour.
If you have experienced or know of suspicious, criminal, fraudulent, non-compliant or unethical behaviour, please report it by calling or emailing us.
Your report is confidential and will be received by an independent team of experts.
Toll-free number: 080 040 4040
Email: fraud@hollardnam.com