How To Claim - Car Insurance

If you have been involved in an accident you will need to report the incident to your insurance company as soon as you can. Knowing what to do after an accident will help the claims process go as smoothly as possible.

Our guidelines below will streamline the process of what to do if you need to make a car insurance claim and how to prepare appropriately to ensure you get the most out of your insurance policy.

Step 1 - Report a claim

To get hold of us, choose from any of the easy options below:

• Visit the Hollard website and complete your claim online.

• Send an email to newclaims@hollardnam.com with your claim.
• Contact your broker or contact us on 061 422 300.

Step 2 - Claim forms and documentation

• Download the claim form, complete the form and attach the documents below. Return it by email to newclaims@hollardnam.com.
• The following documentation needs to be annexed to the completed claim form and can be submitted:
  • Drivers license
  • Police report
  • Vehicle registration document
  • Identity document
  • Passport (not applicable to Namibian Citizens)
  • Work permit/permanent residence visa
  • All photos taken at the scene of the accident
  • Third-party particulars
  • Witness statements
  • A quotation from the repairer of your choice

Step 3 - Assessment, investigation, verification and payment

Once your claim has been validated, our assessor will contact you within 48 hours to assess your vehicle. We will keep you updated on the progress of your claim via your broker.

If you have any further questions, please do not hesitate to contact us directly at 061 422 300.